Our newly launched product NQNextup is an mobile application that is used mainly to call customers waiting in the QMS flow (Queue and Management System). The points listed below are a part of the standard version, and both design and functions can be customized to fit specific needs of the customer.
Functions (Standard):
Call next customer
Forward customers to another workstation along with a text message
Put customers on hold
Alert the back office in case of needed assistance at the workstation
Direct customers to a different service type
Text message registration
Case history of customer activities using case codes
Statistics Information (Standard):
Number of waiting customers
Waiting time
Current status
Name of queues